Career Option in BPO


BPO stands for Business Processing Outsourcing. BPO companies work for the national and international companies serving them the front and back office services. Since the year 2000, several BPO companies have raised with a great pace. The opportunities in the BPO companies were offered even to undergraduates and fresh graduates with good package. This increased the number of new comers opt for the career and has been continuing.

There are several services that are offered by the BPO companies. One can choose any of the services that are offered by the company, according to his/her interest, experience or qualification.

Services that come under BPO:

  • Customer Service
  • Call center service
  • Creative services
  • Sourcing and Procurement Outsourcing
  • Finance and Accounting
  • Legal Process Outsourcing
  • Human Resources Outsourcing
  • Sales and Fulfillment
  • Insurance
  • Learning solutions
  • Underwriting
  • Transcription
  • Data entry services
  • Health care services
  • Engineering
  • Research and Analysis
  • Software development
  • Web analytics service
  • Network management
  • Training and consultancy
  • Pharmaceuticals
  • Biotechnology

Characteristics of a BPO Employ:

One must be possessing good communication skills, team management skills, planned working culture, ability to cope up with the critical situations, patience to deal tough customers etc.

Roles of the field:

Associate/ Agent,Executive,Team leader,Team member,Project Manager,Trainer,Content writer,Data entry operator,Business Development Manager, Tele sales/ customer service executive

Pros and cons of the career:

Just like any other career, the field also possesses pros and cons. The basic advantages in the career are:

  • More opportunities
  • Quick growth in the career
  • No experience required to enter the field
  • Comprises the opportunities to the fresh degree holders from any stream
  • Number of options to choose as per the interest and qualification
  • Good package in the initial stage itself
  • Offer better opportunities to the experienced
  • Scope of updating the knowledge

The one who wish to choose the career must also know the cons of the field

  • Most of the companies offer shift system and no flexible timings
  • High work pressure
  • Most of the employs often complaint health ailments due to the stress and odd timings
  • Though it offers good package, it is comparatively less with the degree of work
  • High chances of instability in the career

Pay Package:

The pay to the initial entry may start from 7,000/- and above. The higher cadres offer 25,000/- and above. The companies also offer several other benefits to the employs like transportation, shopping discounts, health benefits, incentives and welfare facilities. Few of the companies also offer the facility of ‘work from home.’

Suggestions for a better professional life in BPO sector:

As the sector offers number of opportunities, the energetic employs often look for the better opportunities and jump from company to company. Though it is good to look for the better opportunity, it is also suggested that one must attain minimum experience and full pledged knowledge before he roles to another.

The sector provides great scope of learning in various areas that one must utilize the learning opportunities to maximum that the experience with expertise works as a ladder to achieve the higher position and also allows the faster career growth. Improving the communication skills, people management and stress management also helps for the stabilization.

Thus, being an emerging sector BPO offers plenty of openings with a prospective career.

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